Eight days ago I posted about my ordeal with three less-than-perfect nibs, and how the retailers and brands were working with me to fix the problems.
I wanted to check in and tell you how it went… And to share some positive nib news too.
Let’s start with Nettuno. I can’t rate Nino the CEO highly enough. He showed amazing customer service attitude, and did all the right things: checked in with me frequently, sent me a video of the new nib writing, got me the new nib fast without me having to send the old one back first. I was back writing with a nice smooth nib on the Nettuno first.
I can’t fault Luca at Scribo either, or Scribe (the retailer). Luca stayed in constant contact with me. He worked on my pen quickly, and sent it back by DHL beautifully wrapped with a card and a little bottle of the matching Verde Prato ink. Most importantly, the nib is now just how I expected it, and I love my new pen. It arrived with me the day after the Nettuno, which given I sent it to Bologna first isn’t bad at all.
And now on to the Visconti. La Couronne du Comte organised a DHL collection, and the pen arrived on Monday. I chased them on Tuesday and Wednesday and they replied to me on Thursday. No progress (despite the “greatest urgency”) and I’m genuinely confused about what’s going on.
I am honestly wishing I had just asked for a refund.
Luckily I have more good news from the land of the nib to cheer us up.
The Bock titanium I ordered to go with my new Pony Express was remarkably good out of the box — and I have only about a 50% success rate with Bock Ti nibs, from a sample of about eight. So that roll of the dice went well.
And to cap it all off, the Sailor Naginata Cross Concord. Holy moly, what an incredible writing instrument. I was expecting to be underwhelmed after all the hype, but this complex nib looks perfect under the loupe, and writes both a precise extra fine and a ludicrous wet mega paintbrush on the reverse side. The pen body is totally forgettable, but this has instantly become one of my favourite nibs.
So Italian passion saved two of my pens (so far), but it was Japanese eccentricity that made the biggest impression!