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Month: June 2020

Failure is the best test

There’s an old truism in business that you only really earn your customers’ loyalty when things go wrong. Customers (generally) accept that mistakes happen; if you step up and solve the problem, they can actually be happier with their overall experience than if no problem had happened in the first place. This week I really… Continue reading

Admiring small, but perfectly formed, collections: 10 pen addicts to follow on Instagram

Some folks have huge or ever-changing pen collections. It’s easy to be impressed by racks of Oldwins… View this post on Instagram TOP DRAWER. Oldwin Classic Fountain Pens in Omas Celluloid. From Left to Right. Oldwin Classic Red Scarlet. Oldwin Classic Blue Saffron. Oldwin Classic Green Saft. Oldwin Classic Wilde. Oldwin Classic Royal Blue. Oldwin… Continue reading

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