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Tag: editorial (Page 4 of 8)

Failure is the best test

There’s an old truism in business that you only really earn your customers’ loyalty when things go wrong. Customers (generally) accept that mistakes happen; if you step up and solve the problem, they can actually be happier with their overall experience than if no problem had happened in the first place. This week I really… Continue reading

My Top 3 pens

It’s been going on a while, but Joost from Appelboom’s ‘top 3 fountain pen’ video series has just landed on my radar. The premise is simple: ask pen-celebrities like Figboot, Azizah, SBRE Brown, Scrively and Brad Dowdy to record videos talking for about 15 minutes about their top three pens. I wasn’t invited to participate… Continue reading

True grails

I love the term “grail pen”. It conjures such great mental images of cathedrals and warm-glowing gold, of Indiana Jones on a quest, of the ultimate sacrifice for eternal salvation. A Lamy 2000 doesn’t quite measure up, does it? Depending on your financial means, a Lamy 2000 may be your ever-out-of-reach ideal pen — but… Continue reading
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