On Wednesday evening Franklin-Christoph sent me an email announcing the beta test of its new Shopify-based website.
I quickly take a look on my phone and see a short run of the Pocket 66 model in solid ice. Since I’d been mulling ordering another F-C pen anyway, and the Pocket 66 is no longer a standard production model, I order one in moments. I choose a medium italic Masuyama-ground steel nib. It cost me $180, with the special nib accounting for $25 of that.
I ping an email over asking if I could please have the nib very wet and smooth, and get an almost immediate response from a human saying ‘no problem’.
The pen dispatches within a couple of hours, and today, Friday morning, it’s winged its way across the Atlantic with Mr FedEx (my preferred courier, because you get the goods then get the customs fee).
I unwrap the beautifully secure package and the pen is in my hand. The nib is still wet from testing after adjustment.
I load it up with Montblanc Petrol and oh my gosh, Mr Masuyama knows how to grind a nib, and F-C know how to adjust one. True to their word, it’s wet, it’s smooth, and yet still incredibly crisp.
I regretted selling my Pocket 66 in Antique Glass back in the day, and today the Model 02 with fine italic Masuyama nib is one of my best writers. Now I have a beautiful complement to it.
It boggles my mind that I can go from browsing a shop to writing with the ordered pen in 40 hours, particularly one that was tuned to me AND shipped internationally. That’s great service, and it’s not all down to FedEx.
What’s more, this good service is consistent: every time I’ve ordered from Franklin-Christoph (maybe five times?) they’ve communicated perfectly: quick, friendly, and with genuinely knowledgeable answers, and then they’ve followed through. It helps that the products are great.
Franklin-Christoph haven’t paid me to write this post — I’m just a satisfied customer wanting to share some good vibes on a Friday!